Guaranteeing on-time delivery and perfect condition, wherever you are
CUSTOMER SERVICE 24/7
We provide 24/7 Support at info@oceanbuystore.com
VERSATILE AND DURABLE INNOVATION
DESIGNED FOR THE BEST, PREPARED FOR THE WORST
FAQ's
Help Desk
How long does shipping take?
We process orders within 2 business days. Final delivery time depends on the method you choose at checkout (standard or express). You’ll receive a tracking number by email.
Do you offer express shipping?
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and other options shown at checkout.
Do your products come with a warranty?
Yes. Our fenders and accessories include a 3-year warranty against manufacturing defects. Keep your proof of purchase and order number.
How do returns and refunds work?
You can request a return within the timeframe listed in our Refund Policy. Items must be in original condition with all accessories. We’ll guide you step by step via email.
What products does Ocean Buy offer?
We specialize in heavy-duty inflatable yacht fenders, covers, mooring lines, and high-performance marine accessories.
Do the fenders include a cover?
Our premium models come with a cover included. Always check the product description to confirm what’s in the box.
What sizes are available?
We offer multiple sizes (12”×62”, 14”×30”, 18”×38”, 24”×65”). Each product page lists dimensions, recommended boat length, and technical details.
How durable are the fenders?
They’re heavy-duty and resistant to UV, abrasion, oils, and fuels—built for demanding docking conditions to protect your hull.
Can I read customer reviews?
Yes. Each product page includes verified reviews with real-world experiences on boating, installation, and durability.
How can I contact support?
Email us at info@oceanbuystore.com. Include your order number, photos (if applicable), and a short description so we can assist you faster.
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